Turn Negative Online Reviews into Positives
Consumers today tend to do their research before making a big purchase or using a service for the first time. And with so many online review sites like Yelp, Google Places, TripAdvisor and the Better Business Bureau, it’s easier than … Continue reading
Online Reputation Management: Challenges and Options
Online review sites like Yelp, in addition to community forums, consumer watchdog sites and social media have come to play an increasingly large role in brand reputation. Online complaints present 3 serious challenges to a brand’s reputation. The first is … Continue reading